Fix payment issues, such every bit declined or incomplete transactions

If you have problems paying for Google products, you might need to ready a trouble with your payments profile.

Find the consequence you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing address for your payment method (such every bit a credit carte du jour) matches the address recorded in your Google payments heart settings. If they don't match, update your address in your Google payments centre, and try the transaction once again.
  • Try using a Google Play souvenir carte du jour to consummate the transaction.
  • Endeavour using the all-time interface for your computing device:
    • If yous're using a desktop estimator, try the transaction using the Google production's website.
    • If you lot're using a mobile device, attempt using the product's mobile app (if an app is available).
  • If you're using guest checkout when the fault occurred:
    • Endeavor signing in to an existing Google account and placing the order again.
    • Attempt creating a new Google account if you don't already take one and visiting the Google Store to effort the transaction again.

"Unable to consummate transaction: Expired card"

Cheque to see if your payment method is up to date. If information technology isn't, update it in the Payments eye.

"Unable to complete transaction. Please employ some other form of payment."

Note: These steps also apply if you lot see the fault message "Your payment didn't get through. Delight try a different payment method or endeavor over again later on."

Try the following:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments centre, then effort your purchase again.
  2. Make sure you take enough money in your account for the buy.
  3. If you're still having problems, contact your bank to encounter if there's a problem with your account.
  4. Effort making the buy again with a different payment method.

"Your payment was declined due to an consequence with your account"

If y'all see this message, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a picayune more than information to protect your account against fraud.
  • We demand a little more information to comply with European union constabulary (European customers simply).

To set up the issue, try the following:

  1. Go to the Payments middle.
  2. Take action on any errors or requests in the payments centre.
    1. You might need to verify your identity before you can buy anything through your Google Account.
  3. Brand sure your name, accost, and payment information are up to date.

"Unable to process payment: Depression card residual"

Yous might not have enough funds in your account to make the payment. Check your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card earlier you can apply it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you lot'll find a temporary accuse on your card statement along with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Ostend which card you lot want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upwardly to 2 days.
    • If more than ii days: Check your card argument. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

Y'all can't employ this card for this purchase. Attempt to make the purchase again with a different card.

If the carte du jour you want to apply isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more about what to do if you temporarily or permanently closed your payments contour.

If you're nevertheless having trouble, contact support.

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